You are guaranteed to receive every item purchased, and KULA GAMES has an excellent reputation for fast delivery. Please read about our service levels in our Customer Feedback here, at Player Auctions or on Facebook.
Shortly after your purchase, we will contact you (you can establish contact via email, BAND chat or PS4) to confirm that your items are ready for delivery.
In-game items and currency purchases are delivered within 24 hours, by arrangement. We deliver items face-to-face in the game and all deliveries are recorded. Naturally, the time taken to deliver your items depends on coordinating your availability with our deliverers, but items are often delivered within a few minutes.
All carry and powerlevelling service listings provide an estimate of the time each service might take to complete. Delivery of these services needs to be organised and a time scheduled so that we can log into your account to complete the service. The less time you are on the account the faster these services can be completed for you.
If you have any questions about our service levels or the delivery process please contact us directly via Live Chat, BAND chat or using our contact page.