We don't promise that support is always instantly available, because we want to make sure we can give every customer our full attention while we are providing a service, without interruption. But we have support staff in a range of time zones, who check their emails regularly, and you will usually get a fast response to any communication.
You can use Live Chat, or email us via our contact page. Our contact page also provides a link to BAND for forum chat where we can also instant-message each other. We do recommend you join us on BAND, not just for fast support, but we also provide up to date news and exclusive offers via the forum. You will also benefit from seeing what other KULA customers are saying and our responses to them. You will also gain assurance when you see the posts on BAND about our trustworthiness as a merchant and about our high customer service standards.
You can also contact us via our Facebook page or other social media links.
Our friendly and professional staff can help you with your purchases and even provide advice on what you should buy for your character to benefit your gaming experience the most.